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Kathleen Terpstra began her insurance career in 1981 with initial employment at Aetna Life & Casualty Insurance Company.


While working at Aetna for twenty-one years, Kathleen began as a Clerical Assistant working forward to become a Senior Claims Examiner. During that time Kathleen was responsible for processing claims on a timely and accurate basis, she trained new employees on office procedures and worked independently for five years as a remote employee from home.


After working at Aetna, in 2003, Kathleen moved to Maxcis, Incorporated. where she began claim administration duties in the third party administration and self-insurance industry.


Kathleen began as a claims assistant for the Michigan Auto Dealers Self-Insured Fund. She currently is responsible for claim management, client & claimant contact along with other insurance related functions.

Claims Administration

Grand Rapids Office

Picture of Kathleen Terpstra


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